Stacey Nemeth – Service Delivery Manager at Hughes Europe
What motivated you to join Hughes Europe?
When I finished school, I wasn’t sure what career path would be best for me. Then, Hughes Europe offered an amazing opportunity to join as an apprentice project administrator. When I researched the company, I found they worked with lots of well-known companies and so could see they were great at what they do.
What does your role involve?
As a Service Delivery Manager, I am responsible for ensuring our customers receive the service they expect all of the time. There are many different aspects to my role. Essentially, I am the first point of contact for the customers I look after. I help them set up new connections and resolve any queries. I then continue this support going forward. I also produce monthly service reports, which means I have definitely developed my excel skills! I work with various teams across our business to give the best information to customers and help them get a great experience from Hughes.
What types of challenges do you face in your role?
I face all sorts of challenges every day as my role is so varied. Because I am the customer’s first point of contact, I need to fully understand the technology and services provided to ensure its meeting their expectations. As the technology industry is so fast-paced, and I am not technical, this can be a challenge. Fortunately, we have very knowledgeable people in the business to help with this!
Being a woman in the industry can bring its own challenges because we are still in the minority. But, as more women join the industry and achieve more senior roles, challenges of this kind should eventually be removed.
What benefits would you highlight to new female talent to encourage them to work in the tech industry?
Working in the tech industry is such an interesting space to be. It’s constantly changing, and there are always plenty of new things to learn. There are so many different career paths that not everyone is aware of before joining the industry. I certainly wasn’t.
What advice would you give to young females wanting to work in this space?
As I started on an apprenticeship, which gave me the ability to gain qualifications and an understanding of the tech industry, my advice for young females looking into this space would be: don’t think you have to be technical to start. There are so many career paths - technical or non-technical. It's also a lot more collaborative than you might first think. Working with different departments and people is what we do best to get the job done as effectively as possible. If you want to learn new things and are ready to take on new challenges, the tech industry can be very interesting and offer real career development opportunities.
What do you enjoy doing outside of work?
I absolutely love being outside, particularly exploring new places with my dog, Diesel. In recent times, we have been exploring more of our local area and appreciating what we have on our doorstep!
I’m a massive podcast fan, and I’m always finding new ones to listen to; I would certainly recommend The Food Medic and Happy Place. Spending time with friends and family is a big part of my time outside of work; nothing beats socialising with good food!