How does a Managed Services Partner help tackle network complexity?

Video Transcription

Trying to manage complexity? You need a managed services superhero

Choosing the right solution

On the market, you will find a variety of network solutions, platforms, and technologies, consequently, it’s easy to make a complex choice without considering the present and future needs in the same way. This becomes a challenge that can result in network complexity. Advice from a specialist independent partner is the best way to receive impartial advice and to work together to find and purchase the right product.

At Hughes, we have the experience and skills to design and build tailor made solutions. Working both vendor independently and with multiple communication providers across Europe, we can design and implement the right solution for your business.

Getting the service right

We know that businesses sometimes struggle to deliver consistency across distributed estates, and when these estates extend across multiple country borders, this is even more difficult to achieve.

At Hughes we design pan-European network solutions which meet our customer’s business requirements and deliver them under a universal service level agreement. We have the skills to manage a range of technologies such as SD-WAN and Wi-Fi. Offered under multiple connectivity options which include mobile, terrestrial and satellite technologies. We deliver seamless service across our customers entire network, installed, and maintained by our pan-European teams of multi-skilled, technologically competent field service partners.

All partners are trained by our in-house experts to support the whole range of Hughes’ connectivity solutions to the highest standards. This approach means we can combine the simplicity of a single pan-European contract, with local delivery that offers local knowledge and languages, so that our customers benefit from high quality, highly available connectivity wherever they need it.

With you every step of the way

Here at Hughes, we are with you every step of the way. Our proactive alerts allow you to proactively manage your estate. With tailored troubleshooting guides and 24/7 service support, we reduce any potential downtime.

For installs, moves, changes and rollouts, we have a transparent service management that allows the customer, Hughes and the service provider to communicate in real time. With regular service reviews and tailored reports, it gives us an opportunity to discuss any recommendations or any challenges. Our bespoke plans for continuous improvement, we can discuss economical data packages, back-up for high turnover stores and anything else that may fit your requirements as our customer.

Looking forward

At lot of the businesses we talk to tell us the sheer rate of change in technology, impacts their confidence in the investments they are making now, as they try to balance the needs of today and tomorrow with the resources they have.

At Hughes, we continually assess the market to identify the right technology to add to our portfolio, so our customers feel much more prepared for the future. Innovation in managed services is critical, and that’s why we spend a lot of time and effort finding new ways to add value for our customers. For example our HughesON solution now has the capability to manage complex distributed networks that comprise multiple vendor technologies all from a centralised platform. This means we have better insight as to how to optimise your network so you can benefit from improved productivity, increased cost control and deliver an enhanced customer experience

Flexible partnership

So, how does flexibility in a managed service provider (MSP) bring additional value to you as a retailer?

Whilst the scale and depth of the Telco service is impressive, we often hear how hard it is to find a voice to make change requests and support rapid new store openings or remodels. Vendor specific technology retailers will often require you to replace your legacy systems and adapt your business processes to fit with theirs.

At Hughes, we’ve taken our expertise and experience developed from serving over 55k sites across Europe to crate bundled solutions based on technology we know works together. Within these ready-to-go offers, we provide additional choices to suit your budget and service needs.

Want to know more? Get in touch.