Europe.Hughes.com

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We Support

Skilled expertise available 24/7 across Europe

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Your network needs to be up and running whenever you need it.

That’s why we have a dedicated support centre to deal quickly and efficiently with network issues. And we can deliver that support throughout Europe on a universal SLA so you don’t have to manage multiple local suppliers.

Your first point of contact

Should you ever experience network issues then you need to be able to easily report any incidents whether doing it online or over the phone.

Our team of customer support advisors are on hand to speak to you about any issue you might be having on the network 24x7.  And with teams in both the UK and Germany we have resilience built into our service desk.

We manage our service using the market leading ServiceNow platform which allows you to log any issues online, request adds, moves and changes via the password protected portal and automatically receive real-time updates on the status of issues or requests.

Because we know each network, and the processes and people behind it, is unique to your organisation, our ServiceNow development team, with over 50 years combined experience in service delivery software development, will set up your account tailored specifically to your needs.

 

For the 5th consecutive year, ServiceNow is named a leader in the Gartner Magic Quadrant for IT Service Management Tools. ServiceNow enjoys a valued position as a technology industry leader

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Field Service Support

Getting someone with the right skills and the right equipment to site to minimise downtime is complex when you’re managing an estate that is distributed across multiple sites and several country borders.  At Hughes Europe we have been delivering this type of specialist support for more than 30 years.

We have a team of in-house engineers who are cross trained to deliver support across all the different technologies in our portfolio. We work with leading service delivery partners across Europe, whose teams are trained by our specialist in-house team, so that we can deliver the best possible support wherever you need it.

Our Service Delivery Partners are integrated with our ServiceNow platform so updates from the wider team are logged in real-time which means we can deliver seamless issue management throughout Europe.